Balanced Score Card and KPIs

• Focusing on the Acquisition competencies not just knowledge and skills.

• Using new types of practices in the training venue(practice training, and learning with peers and role-playing, simulation, etc.)

• The use of programmed training games.

• International certificates accredited by international institutions.

• The attractive and enjoyable training environment.

Course Objectives

  • This Balances Scorecard training course is a lively mixture of theory and work on case studies. At the end of the Balanced Business Scorecard course trainees will be able to:
    • Describe the structure and typical content of a Balanced Business Scorecard.
    • Translate an organizations strategic themes and objectives into a Balanced Scorecard.
    • Use a Balanced Scorecard in a management-for-results environment.
    • Know how to use the Balanced Scorecard to align operational activity with strategy.
    • Use best practice approaches to overcome obstacles and challenges.
    • Understand the Change Management implications of implementing a Balanced Scorecard.

Program Content

  • Definitions
  • Balanced scorecard history
  • Similarities and differences among BSC and other performance systems
  • Advantages of using BSC performance systems
  • Contrast private sector and public agency use of scorecards
  • Key questions the BSC seeks to answer
  • Why use a Balanced Scorecard?
  • Cause and effect
  • Perspectives of a Balanced Scorecard
  • Strategic themes
  • Translating strategy into operational Objectives – Strategy Maps
  • Measurement and target setting
  • Aligning the organization to the strategy
  • Business unit, functional, support and personal scorecards.
  • Balanced Scorecard development process.
  • Balanced Scorecard implementation.
  • Managing for results with a Balanced Scorecard.
  • Aligning incentive schemes
  • Aligning budget/resource planning
  • Balanced Scorecard and the Management of change.